| Blue Chip Cookies Direct Return Policy | X |
For all online orders, our reship/refund policy is based on the
principle that we want our customer to love our product and keep
coming back for more. Our policy is we do not refund money,
but will do everything possible to make your experience excellent
with us. We take each "cookie case" VERY seriously and if a
customer is dissatisfied with our product we will review each
situation on a case by case basis and use our core customer service
principles to determine next steps. Our guiding principle is we
want our customers to be HAPPY and LOYAL! Our Reship/Refund Policy
is based on core principles, and each case is reviewed using these
principles. We believe our customers are honest, but we know
that there are those that abuse online businesses, especially food
gifts, so we feel it necessary now to outline to our customers our
principles and policies.
- Each customer must provide an email stating the request for
reship or refund.
- If possible, email a picture of the cookie order should be
submitted.
- Based on the data we will review our principles and data from
our Shipping Policy, The Packaging Standards, The Order Submitted,
The Order Processed, The Employee Handling Procedure.
**No reships or refunds will be provided on phone orders, weather
related issues, delayed discovery of package, package damaged, or
simply not liking the taste of a cookie (which never
happens).
Our policies are consistent and above our industry
standards.
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