Earn Blue Chip Bucks from January 30th, 2012 to February 29th, 2012. Every $25.00 purchased at our store (not including shipping), receive $5.00 in Blue Chip Bucks, to spend in March & April 2012! More details posted on Facebook on Monday, January 30th! Like Us on Facebook and Enjoy!
Our cookies are baked fresh daily and shipped across the country! They are simply the "Best Cookies in the Country." We use the finest ingredients from chocolates to macadamia nuts. 2 lbs of cookies...big and delicious.
Returning Customers...Check out Loyalty Program! Build up to Blue Chip Royalty Loyalty, up to 20% off! If you are a first time visitor, you will automatically earn Yellow Chip Status on your next order, 5% off.
Read About Our Loyalty Program
YES, these are the same cookies found on the San Francisco Wharf back in 1983!
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Nut Allergy Notice: Due to our cookie making and baking process all of our products and staff come into contact with nuts or nut oils. If you have a nut allergy we highly recommend that you do not consume our products.
Our Blue Chip Cookies Pledge: We will deliver YOU EXCELLENT Customer Service, We will bake and ship to YOU the Best Cookies in the Country! We are in the business to make YOU happy! Isn't that what cookies are all about...smiles! Life is Sweet, Enjoy Every Morsel!
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Privacy Policy
| Blue Chip Cookies Direct Privacy Policy | X |
WE DO NOT RENT
OR SELL EMAIL ADDRESSES!
Blue Chip
Cookies Direct's Privacy Policy
BCC Direct, LLC dba Blue Chip Cookies Direct has created this
privacy statement in order to demonstrate our firm commitment to
privacy. The following discloses our information gathering and
dissemination practices for this website:
http://www.bluechipcookies.com/. We at Blue Chip Cookies appreciate
the opportunity to share information on our Website with you. This
notice describes our Privacy Policy regarding your visit to our
Website, any order you may place or any email that we exchange with
you.
When you order we do need your name, address, phone, email address
and credit card information in order to process and ship your
order. The information that we gather or that you provide is used
only by Blue Chip Cookies. We do not sell or distribute this
information to anyone.
We do use the information to keep you updated on new offerings from
us. If you do not want to receive updates or other information from
us please just check the appropriate box when you register with us.
There are also directions to unsubscribe from our updates at the
base of each email we send you. Our sites also use several
different forms that our customers can use to request information,
products, and services. Providing information on online forms is
always voluntary, and you are free not to complete any online
forms. If you choose not to, however, some products and services
may not be available to you.
Maintenance
and Security of Personal Information
Personal information about users that is maintained on our systems
is protected using industry standard security measures and every
effort is made to follow industry standard security measures to
prevent the loss, misuse and alteration of the information under
our control. All financial information is encrypted during
transmission, and our company databases are accessible only to
internal employees. However, we cannot guarantee that the
information submitted to, maintained on, or transmitted from our
systems will be completely secure and transmission of information
over the Internet is susceptible to possible loss, misrouting,
interception and misuse.
How We Use
This Information
Information collected online is stored indefinitely and is used for
various purposes, including processing your transactions, customer
service, product and service development, direct marketing and
marketing analysis, facilitating your use of this
Site.
We Do Not
Share Information
We do not sell, share or rent your personal information, however,
Blue Chip Cookies may, from time-to-time, use personal information
collected through this website to develop a demographic profile of
our customer or contact our customers for feedback.
IP
Addresses
We use your unique network address (IP address) to help diagnose
problems with our server, and to administer our Web site. Your IP
address is also used in tracking traffic coming to our Web
site.
Children
We do not intend to solicit or collect information from anyone
under the age of 13. If you are under age 13 you should not use or
enter information on this Site.
Linked
Sites
This site contains links to external Web Sites. Blue Chip Cookies
is not responsible for the privacy practices or the content of
these Web sites.
Questions or
Concerns
If at any time you have questions or concerns about this policy, or
Blue Chip Cookies' compliance with the policy, please let us know
by contacting us. We will make reasonable efforts to identify and
correct any problem.
Changes to
This Privacy Policy
We reserve the right to change the terms of this privacy policy at
any time. We encourage you to review this privacy policy whenever
you visit our website to make sure you understand how we use the
information we collect.
BDGS, LLC Blue Chip Cookies 200 West Loveland Avenue, Ohio 45140
800-888-YUMM (9866)
© 2006 Blue Chip Cookies. All rights reserved.
Shipping Policy
| Blue Chip Cookies Direct Shipping Policy | X |
Our standard shipping via UPS is on Monday-Wednesday, for
Tuesday-Friday delivery. We will ship on Thursday and Friday upon
request, but will only do so if we believe the cookies will arrive
within 2-3 days. This is due to the fact our cookies have no
preservatives. Providing you with the best experience with ordering
and shipping your cookies is paramount to being the “Best Gourmet
Cookie Company” on the internet. Here are key aspects to know
about our shipping policy:
-
We pass our UPS negotiated shipping rates to you, our
customer.
- UPS does not
deliver to P.O. Boxes so only use street addresses...we will use
USPS, when the customer makes a special request.
- If you
provide a wrong address and UPS is required to correct this address
for a charge, your credit card will be charged for that
fee. Please take the time to make sure it is the exact
address.
- Our policy is
NOT to require a signature at the destination-if you want a
“signature” required please let us know in the comments during
checkout.
- Because
shipping costs are based on "no signature required" the package is
left in a spot where UPS deems a usual spot of entrance or
appropriate. Blue Chip Cookies is not held responsible if the
package is delivered to the location by UPS, but is not found by
the addressee.
- We provide
you with a tracking number, but if your package does not arrive
please call us as we are the shipper and can work with UPS more
effectively.
- If you place
an order and do not want to ship it until a specified date please
select the date for delivery during checkout.
- If you wish
to upgrade to UPS Overnight Delivery please upgrade the shipping
when placing your order.
- If you are
shipping to a University, Office Building or Hospital where there
is a mail center, you will need to take full responsibility
alerting the organization your package is coming. Please be sure
that the address is correct, we will not reship or refund.
- We ship to
continental United States, Hawaii and Alaska. We also ship
internationally, however, please call us and place your order over
the phone for international orders. Canada, Mexico, and Puerto Rico
are usually the only countries we ship to outside the U.S.
- We are not
responsible for shipping delays with UPS or if packages do not
arrive due to delays of weather, wrong address information or
information inputted by the customer that is not correct. However
we try our best to find a win/win solution. Any charges for
customer input error will be charge to your credit card.
- UPS ground
does not guarantee delivery dates, they will only estimate
delivery.
- UPS does
guarantee 2 Day and Overnight delivery so if you have an issue
please contact us and we will work with UPS to rectify the
situation.
- Please
understand once our cookies are placed in the UPS system the
shipping is out of our control and in UPS control.
- Blue Chip
Cookies Direct can only tell you the anticipated arrival based on
our shipping data from UPS. We do not guarantee shipment arrival
dates or times.
- We will do
everything we can to ship your cookies on your requested date, we
have a 99.3% deliver on time rate.
Return Policy
| Blue Chip Cookies Direct Return Policy | X |
For all online orders, our reship/refund policy is based on the
principle that we want our customer to love our product and keep
coming back for more. Our policy is we do not refund money,
but will do everything possible to make your experience excellent
with us. We take each "cookie case" VERY seriously and if a
customer is dissatisfied with our product we will review each
situation on a case by case basis and use our core customer service
principles to determine next steps. Our guiding principle is we
want our customers to be HAPPY and LOYAL! Our Reship/Refund Policy
is based on core principles, and each case is reviewed using these
principles. We believe our customers are honest, but we know
that there are those that abuse online businesses, especially food
gifts, so we feel it necessary now to outline to our customers our
principles and policies.
- Each customer must provide an email stating the request for
reship or refund.
- If possible, email a picture of the cookie order should be
submitted.
- Based on the data we will review our principles and data from
our Shipping Policy, The Packaging Standards, The Order Submitted,
The Order Processed, The Employee Handling Procedure.
**No reships or refunds will be provided on phone orders, weather
related issues, delayed discovery of package, package damaged, or
simply not liking the taste of a cookie (which never
happens).
Our policies are consistent and above our industry
standards.
The
SHOPPING CART
is currently empty
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