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Blue Chip Cookies Direct Privacy Policy

WE DO NOT RENT OR SELL EMAIL ADDRESSES!

Blue Chip Cookies Direct's Privacy Policy
BCC Direct, LLC dba Blue Chip Cookies Direct has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: http://www.bluechipcookies.com/. We at Blue Chip Cookies appreciate the opportunity to share information on our Website with you. This notice describes our Privacy Policy regarding your visit to our Website, any order you may place or any email that we exchange with you.

When you order we do need your name, address, phone, email address and credit card information in order to process and ship your order. The information that we gather or that you provide is used only by Blue Chip Cookies. We do not sell or distribute this information to anyone.

We do use the information to keep you updated on new offerings from us. If you do not want to receive updates or other information from us please just check the appropriate box when you register with us. There are also directions to unsubscribe from our updates at the base of each email we send you. Our sites also use several different forms that our customers can use to request information, products, and services. Providing information on online forms is always voluntary, and you are free not to complete any online forms. If you choose not to, however, some products and services may not be available to you.

Maintenance and Security of Personal Information
Personal information about users that is maintained on our systems is protected using industry standard security measures and every effort is made to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All financial information is encrypted during transmission, and our company databases are accessible only to internal employees. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure and transmission of information over the Internet is susceptible to possible loss, misrouting, interception and misuse.

How We Use This Information
Information collected online is stored indefinitely and is used for various purposes, including processing your transactions, customer service, product and service development, direct marketing and marketing analysis, facilitating your use of this Site.

We Do Not Share Information
We do not sell, share or rent your personal information, however, Blue Chip Cookies may, from time-to-time, use personal information collected through this website to develop a demographic profile of our customer or contact our customers for feedback.

IP Addresses
We use your unique network address (IP address) to help diagnose problems with our server, and to administer our Web site. Your IP address is also used in tracking traffic coming to our Web site.

Children
We do not intend to solicit or collect information from anyone under the age of 13. If you are under age 13 you should not use or enter information on this Site.

Linked Sites
This site contains links to external Web Sites. Blue Chip Cookies is not responsible for the privacy practices or the content of these Web sites.

Questions or Concerns
If at any time you have questions or concerns about this policy, or Blue Chip Cookies' compliance with the policy, please let us know by contacting us. We will make reasonable efforts to identify and correct any problem.

Changes to This Privacy Policy
We reserve the right to change the terms of this privacy policy at any time. We encourage you to review this privacy policy whenever you visit our website to make sure you understand how we use the information we collect.

BDGS, LLC Blue Chip Cookies 200 West Loveland Avenue, Ohio 45140 800-888-YUMM (9866)
© 2006 Blue Chip Cookies. All rights reserved.

Blue Chip Cookies Direct Shipping Policy

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Our standard shipping via UPS is on Monday-Wednesday, for Tuesday-Friday delivery. We will ship on Thursday and Friday upon request, but will only do so if we believe the cookies will arrive within 2-3 days. This is due to the fact our cookies have no preservatives. Providing you with the best experience with ordering and shipping your cookies is paramount to being the “Best Gourmet Cookie Company” on the internet. Here are key aspects to know about our shipping policy:

We pass our UPS negotiated shipping rates to you, our customer.
UPS does not deliver to P.O. Boxes so only use street addresses...we will use USPS, when the customer makes a special request.
If you provide a wrong address and UPS is required to correct this address for a charge, your credit card will be charged for that fee. Please take the time to make sure it is the exact address.
Our policy is NOT to require a signature at the destination-if you want a “signature” required please let us know in the comments during checkout.
Because shipping costs are based on "no signature required" the package is left in a spot where UPS deems a usual spot of entrance or appropriate. Blue Chip Cookies is not held responsible if the package is delivered to the location by UPS, but is not found by the addressee.
We provide you with a tracking number, but if your package does not arrive please call us as we are the shipper and can work with UPS more effectively.
If you place an order and do not want to ship it until a specified date please select the date for delivery during checkout.
If you wish to upgrade to UPS Overnight Delivery please upgrade the shipping when placing your order.
If you are shipping to a University, Office Building or Hospital where there is a mail center, you will need to take full responsibility alerting the organization your package is coming. Please be sure that the address is correct, we will not reship or refund.
We ship to continental United States, Hawaii and Alaska. We also ship internationally, however, please call us and place your order over the phone for international orders. Canada, Mexico, and Puerto Rico are usually the only countries we ship to outside the U.S.
We are not responsible for shipping delays with UPS or if packages do not arrive due to delays of weather, wrong address information or information inputted by the customer that is not correct. However we try our best to find a win/win solution. Any charges for customer input error will be charge to your credit card.
UPS ground does not guarantee delivery dates, they will only estimate delivery.
UPS does guarantee 2 Day and Overnight delivery so if you have an issue please contact us and we will work with UPS to rectify the situation.
Please understand once our cookies are placed in the UPS system the shipping is out of our control and in UPS control.
Blue Chip Cookies Direct can only tell you the anticipated arrival based on our shipping data from UPS. We do not guarantee shipment arrival dates or times.
We will do everything we can to ship your cookies on your requested date, we have a 99.3% deliver on time rate.

Blue Chip Cookies Direct Return Policy

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For all online orders, our reship/refund policy is based on the principle that we want our customer to love our product and keep coming back for more. Our policy is we do not refund money, but will do everything possible to make your experience excellent with us. We take each "cookie case" VERY seriously and if a customer is dissatisfied with our product we will review each situation on a case by case basis and use our core customer service principles to determine next steps. Our guiding principle is we want our customers to be HAPPY and LOYAL! Our Reship/Refund Policy is based on core principles, and each case is reviewed using these principles. We believe our customers are honest, but we know that there are those that abuse online businesses, especially food gifts, so we feel it necessary now to outline to our customers our principles and policies.

Each customer must provide an email stating the request for reship or refund.
If possible, email a picture of the cookie order should be submitted.
Based on the data we will review our principles and data from our Shipping Policy, The Packaging Standards, The Order Submitted, The Order Processed, The Employee Handling Procedure.

**No reships or refunds will be provided on phone orders, weather related issues, delayed discovery of package, package damaged, or simply not liking the taste of a cookie (which never happens).

Our policies are consistent and above our industry standards.