• FEDEX is our primary shipper.
• We ship to continental United States, Hawaii and Alaska.
• Core shipping days are Monday, Tuesday, Wednesday.   We will ship Thursday and Friday, only if we know it will arrive by Saturday.  Please call.  Our system automates that it will be shipped on MTWT, unless we override it.
• We will ship to P.O. boxes, by special request.  USPS is no longer meets our criteria for perisable shipping.
• We will ship internationally, as a special request.  Each country is different on customs.  We are not responsible if they are held up in customs.  The customer takes this risk.  Please call to place the order.
• A signature is NOT required when delivering,  if you want a signature required please write "signature required" in the comments box during checkout. 
• Blue Chip Cookies have no shelf life preservatives. We recommend eating within 2 days upon receipt or freezing immediately.
• If you want your cookies on a specific date we recommend that you order 1 day earlier to leave plenty of time or upgrade to overnight/express delivery, especially during holidays.  We cannot guarantee arrival on your preferred date unless you use Overnight services.
• A confirmation email will be sent to you right after your order is submitted, please be sure all information is correct, including residential or commercial addresses.  Shipping charges will be applied if incorrect for residential.
• A 2nd email with a tracking number will be sent to you when your Cookie Order is being baked and prepared for shipping, which gives you the ability to know when your package arrives.  This is a 2nd opportunity to make changes to your order if information is not correct as we are in preparation mode.
•  If you are shipping to a University, Office Building, Senior Assisted Living or Hospital, where there is a mail center, you will need to proactively alert the organization that your package is coming. Please be sure that the address is correct.  
• If you are shipping to a business, we recommend you do so on a Monday or Tuesday, in order to prevent packages at businesses over the weekend.
• Please understand once our gourmet cookies are placed in the shipping system, the shipping is out of our control and in their control.  Blue Chip Cookies Direct can only tell you the anticipated arrival based on our tracking data from our shippers, which is provided to you. We do not guarantee shipment arrival dates or times, we simply try to meet those based on information we have and communicate with you on any issues proactively. Please be sure your recipient is aware the perishables are coming.
• We will make minor substitution if we do not have a cookie flavor available, unless you specify not to make substitutions.  This might delay your orders shipment up to 1 or 2 days. During non-peak time/non holiday periods, we will try to call prior to shipping.

Blue Chip Cookies overall policy is all orders are final and no reship/refunds on orders due to: incorrect/wrong addresses, weather, rural locations that extend travel, recipients not at location, shipper issues, no forwarding address, plane delays by shipper, problems not related to or caused by Blue Chip Cookies, company pick ups vs. direct deliver, delay in eating cookies upon receipt, cookies sent to someone who is out-of-town, mail room delays in offices, universities, hospitals, etc...

If you have an incorrect address and the package is returned to us we will call you and will reship $10.00 plus shipping.

If you order in a MyWay and we do not have the cookie baked that day we will substitue with the closest cookie, unless you instruct otherwise.