Shipping and Handling Policy

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2Shipping & Billing Info
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Due to the perishable nature of our products, all sales are final, and we do not refund. At Blue Chip Cookies, however, we will do everything we can to create a "sweet experience" for you. Providing you with the best experience is paramount, and our focus on delivering excellence drives our shipping and handling policy.

If we are out of stock on particular flavors, we will substitute up to 1 flavor as long as it is close the original order, for example Chocolate Chip, we might put in Milk Chocolate Chip or Chocolate Chip M&M, or Sugar Sprinkle substituted with Sugar Old Fashioned or Cinnamon Delight. More than 2 flavors we will hold the shipping until the items are baked.

Our Core Shipping Days: Monday, Tuesday, Wednesday, and Thursday. We will ship on Thursday for Saturday delivery to only residential addresses. We will ship on Fridays for local delivery by FedEx Ground or USPS, 1 day delivery.
All our systems and pricing are set up to deliver in 1-3 business days, by FedEx or USPS. We reserve the right to change the service based on meeting our delivery guidelines and if there are delay issues with our shipping vendors.
We use a combination of FedEx and USPS (for small boxes)
A signature is NOT required when delivering, if you want this service, please write "signature required" in the comments box during checkout. There will be an additional $3.00 charge.
We send a confirmation email to you after your order is submitted online, please be sure all information is correct, including residential or commercial addresses. Shipping charges will be applied if incorrect for residential or other requests.
The 2nd email with a tracking number will be sent to you when your "Cookie Order" 2 hours before shipping, which gives you the ability to know when your package is on the way. This 2nd email also provides a 2nd opportunity to make changes to your order if the information is not correct.
If you are shipping to a University, Office Building, Senior Assisted Living, or Hospital, where there is a mail center, you will need to alert the organization that your package is coming proactively. Please be sure that the address is correct.
If you are shipping to a business, we recommend you do so on a Monday or Tuesday, to prevent packages from sitting at the company over the weekend.
Please understand certain shipping situations we cannot be held responsible, but we will do everything possible to deliver your cookies in our "fresh" window of 3 days:

Incorrect/wrong addresses
Bad weather
Rural locations that extend travel
Recipients not at the site, moved, no longer at a company.
City apartments or condos that have bellman or receiving department.
The business closed for a holiday or permanently
Plane delays by shipper
Military addresses
Problems not related to or caused by Blue Chip Cookies, weather, earthquake, roads, accidents.
Company pick-up vs. direct deliver
Delay in eating cookies upon receipt and not following the instructions on the packing slip.
Cookies sent to someone who is out-of-town, mail-room delays (offices, universities, hospitals), and if the recipient is not aware of a gift arriving.
We will ship internationally and the military, as a special request. Each country is different in customs. We are not responsible if they are held up in customs. The customer takes this risk of shipping internationally or to military locations. Please call to place the order.